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Frequently asked questions
What size should I order?
Tap “What’s my size?” next to the size options and enter your height and weight. Our sizing tool will calculate your recommended ShapeOn size for the right balance of compression and comfort.
What if I order the wrong size?
No problem—we offer free size exchanges for 60 days after you receive your order. Simply contact us through our contact form or email support@shapeon.com, and we’ll help you swap it for the right size.
Can I comfortably wear it all day?
Yes. ShapeOn is designed for all-day wear, with breathable mesh-knit zones that improve airflow and help keep you cooler and drier. It should feel snug but never restrict your breathing or movement.
What if I don’t see any difference?
If you don’t see a noticeable difference, you’re covered by our 60-day money-back guarantee. Contact us at support@shapeon.com within 60 days of receiving your order, and we’ll arrange your refund.
How long does it take for my order to arrive?
Orders typically arrive within 7–10 business days, although exact shipping times depend on your location. You’ll receive tracking information as soon as your order ships, so you can follow it all the way to your door.
How do I request an exchange or a return?
Email us at support@shapeon.com with your order number and let us know whether you’d like an exchange or a return. Our team will reply with the next steps and return instructions.
How secure is my payment information?
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.